Shipping policy

1. Order Processing Time

  • Standard Orders: All orders are processed within 1-3 business days after payment is received.
  • Custom Orders: Processing times for custom orders may vary based on the complexity and size of the order. We will provide an estimated processing time when you place your order.

2. Shipping Rates and Delivery Estimates

  • Shipping Costs: Shipping costs are calculated at checkout based on the size, weight, and destination of the order.
  • Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Standard delivery typically takes 3-7 business days within the United States. Expedited shipping options are available for an additional fee.
  • Tracking: Once your order has shipped, you will receive an email with tracking information so you can monitor your shipment's progress.

3. Shipping Methods

We offer several shipping options to meet your needs, including:

  • Standard Shipping: Reliable and cost-effective, typically taking 3-7 business days.
  • Expedited Shipping: Faster delivery, usually within 2-3 business days.
  • Overnight Shipping: Next-day delivery for urgent orders.

4. International Shipping

  • Availability: We currently offer international shipping to select countries. Shipping times and costs will vary based on the destination.
  • Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.

5. Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes. Please provide a physical address when placing your order.
  • APO/FPO Addresses: Shipping to APO/FPO addresses may have longer delivery times.

6. Order Delays

  • Carrier Delays: We are not responsible for delays caused by shipping carriers. However, we will do our best to help you resolve any issues.
  • Weather and Other Unforeseen Events: Delays caused by weather, natural disasters, or other unforeseen events are beyond our control.

7. Lost or Damaged Shipments

  • Lost Shipments: If your shipment is lost, please contact us within 7 days of the expected delivery date, and we will work with the carrier to locate your package.
  • Damaged Shipments: If your order arrives damaged, please retain all packaging materials and contact us immediately. We will assist you in filing a claim with the carrier.

8. Shipping Address Changes

  • Address Changes: If you need to change the shipping address after placing your order, please contact us as soon as possible. We cannot guarantee address changes once the order has been shipped.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

  • Phone: 502-543-3893
  • Email:Sales@apluskentucky.com
  • Address: 245 W. Shannon Ln., Shepherdsville, KY 40165, United States

Thank you for choosing DTF2Me. We strive to provide timely and reliable shipping to ensure your satisfaction.